One of our direct client is urgently looking for
Help Desk for our Direct client requirement
TITLE: Help Desk - Systems Tech ( Windows)
LOCATION: Dallas Fort Worth, TX
DURATION: 12+ Months
Notes
* This role is primarily to support windows 10 based environment
Required Qualifications:
- Bachelor’s degree or equivalent experience
- 4+ years in a technical support role
- 3+ years supporting Windows Software and hardware, particularly Windows 10 based environment
- Excellent communication and troubleshooting skills
- Supporting Hardware issues of PC like Motherboard, Keyboard, Monitor etc
- Experience supporting Cisco VPN connect, General networking knowledge
- ServiceNow ticketing system
- Experience supporting meeting software like Zoom, Slack software
- Familiarity with Networking HW, LAN and Wi-Fi, DNS, Proxy and
- Knowledge of Microsoft Active Directory/LDAP users and groups
Responsibilities to include but not limited to: