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One of our direct client is urgently looking for Help Desk for our Direct client requirement
TITLE: Help Desk - Systems Tech ( Windows)
LOCATION: Dallas Fort Worth, TX
DURATION: 12+ Months
Notes
* This role is primarily to support windows 10 based environment
Responsibilities to include but not limited to:
Help Desk - Systems Tech ( windows)
Fort Worth, TXOne of our direct client is urgently looking for Help Desk for our Direct client requirement
TITLE: Help Desk - Systems Tech ( Windows)
LOCATION: Dallas Fort Worth, TX
DURATION: 12+ Months
Notes
* This role is primarily to support windows 10 based environment
Required Qualifications:
- Bachelor’s degree or equivalent experience
- 4+ years in a technical support role
- 3+ years supporting Windows Software and hardware, particularly Windows 10 based environment
- Excellent communication and troubleshooting skills
- Supporting Hardware issues of PC like Motherboard, Keyboard, Monitor etc
- Experience supporting Cisco VPN connect, General networking knowledge
- ServiceNow ticketing system
- Experience supporting meeting software like Zoom, Slack software
- Familiarity with Networking HW, LAN and Wi-Fi, DNS, Proxy and
- Knowledge of Microsoft Active Directory/LDAP users and groups
Responsibilities to include but not limited to:
- Respond to incidents and technical service requests as they arise
- Troubleshoot and resolve issues with desktops, laptops, printers and
- productivity software
- Diagnose hardware issues, order parts and replace faulty
- components
- Troubleshoot and resolve issues related to software and hardware
- compatibility
- Track issues and solutions using ServiceNow ticketing system
- Take ownership of tickets and communicate progress with customers in a timely manner
- Maintain a high degree of customer service for all support requests
- Create and manage user and computer accounts using Microsoft
- Active Directory