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Protocol Support Engineer

San Diego, CA · Information Technology
We are urgently looking for Protocol Engineer for our client requirement. 

TITLE: Protocol Engineer
LOCATION: San Diego, CA. 
DURATION: 12+ Months 
 
 
Protocol Engineer
o Support new 3GPP 4G/5G L1,L2,L3 feature integration.
o Update and sanitize customers systems with new Firmware’s and Software’s when released.
o Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits within San Diego.
Knowledge 
·   Degree in telecommunications or other relevant engineering field.
·   6+ years’ experience in a telecommunications role.
·   Good working knowledge of 3GPP 3G/4G Access Stratum protocols (L1/L2/L3).
·   Experience with 3G/4G mobile device testing and script development on test equipment’s.
·   Customer support experience (desirable).
·   5G L1/L2/L3 protocol knowledge (desirable)


Behavioral Skills 
·   Excellent communication skills.
·   Focus on customer satisfaction.
·   Methodical problem solving skills.
·   Good organizational skills e.g. time management and balancing priorities.
·   Exceptional self-motivation and self-management skills, ability to work diligently.
·   Demonstrated successful performance in a dynamic, multi-task environment
·   Ability to work effectively with others in order to achieve meaningful results
 

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