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Help Desk - Systems Tech

Sunnyvale, CA · Information Technology
 
We are urgently looking for following resource for our Direct client requirement

TITLE: Help Desk - Systems Tech
LOCATION: Sunnyvale, CA
DURATION: 6 to 12+ Months 

Job description:
  • At least 2 years of enterprise IT support experience 
  • Contributes to team effort by accomplishing related results as needed. 
  • Excellent customer service 
  • Ability to multi-task and handle pressures well 
  • Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc… 
  • Jamf JSS/Casper knowledge is a plus 
  • Proficient on diagnosing and solving hardware and software faults 
  • Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client) 
  • Ability to support users via phone, walkups and chat 
  • Team player 
  • Additional job responsibilities assigned by manager  

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