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Business Analyst

Location: San Bruno, CA
Job # 9961018
Date Posted : 09-22-2017
We have following urgent role with our  DIRECT client

Position: Business Analyst
Location: San Bruno, CA
Duration: 6+ Months
Rate: Market
Job Description:
Online Grocery/Pickup Store Support team Supports the GM/Grocery Pickup team and stores by analyzing and resolving store related issues, delivering relevant updates on trends, expertise in field issue management, providing input on system updates/upgrades, and ad hoc analysis for current business initiatives. Ability to work closely with Bentonville and Sunnyvale business partners to ensure Stores and Field Associates are supported quickly and successfully.
  • Online Grocery Pickup Support
  • Ownership of all Support Queues
  • Work with Store and Field Associates to triage, analyze and resolve reported issues
  • Review and resolve all reported issues within identified SLA’s
  • Coordinate with multiple technical teams for issue resolution and lead COEs (correction of errors) when necessary
  • Escalate issues impacting the business to leadership when appropriate.
  • Provide and improve current support processes continuously from learnings
  • Provide weekly updates on trending and high priority issues.
 Required Skills:
  • Ability to multitask and prioritize work in a high paced work environment.
  • Ability to quickly address obstacles hindering issue resolution and escalate as needed
  • Excellent communication and interpersonal skills
  • Strong documentation skills
  • Must be able to communicate at a level appropriate to the audience (peers and senior management).
  • Knowledge of Remedy and Jira
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.
  • Highly knowledgeable about business processes and workflows
  • eCommerce experience required
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