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DevOps Engineer - eCommerce / Marketplace

Location: Sunnyvale, CA
Job # 9838549
Date Posted : 08-30-2017
We have following urgent role with our  DIRECT client

Title:  DevOps Engineer - eCommerce / Marketplace
LOCATION: Sunnyvale, CA
DURATION: 6+ months
Compensation: Competitive ( DOE )

Notes
  • Need a DevOps Support candidate to support seller issues using tools.
  • Needs strong troubleshooting skills

Required Qualifications 
Understand business flows, tools, troubleshoot and support seller issues using tools.
 · Deep troubleshooting skills & knowledge. 
 * Need High sense of urgent to issues.
 * . Should be able to write spark scripts & SQL queries. 
 · Ongoing management of issues, queries and post launch issues.
 · Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
 · Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
 · Process improvements to reduce launch cycle time and increase efficiency.
 · Institute and monitor support case resolution metrics and drive efficiencies.
 · Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
 · Understand partner setup process and educate partners on process, requirements and timelines for on-boarding process.
 · Work with internal teams to set up appropriate systems, code promotions into production until partners can go live.
 · Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.
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