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Product Analyst - eCommerce Marketplace / Seller support
We have following urgent need with our DIRECT client
Title - Product Analyst - eCommerce Marketplace / Seller support
Duration - 6+ months
Location - Sunnyvale, CA
Rate : DOE
API understanding is required.
Understand business flows, tools, troubleshoot and support seller issues using tools.
• Run regular liaison meetings between sellers, market place aggregator and business to review overall onboarding metrics.
• Ongoing management of seller issues, queries and post launch issues.
• Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
• Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
• Process improvements to reduce launch cycle time and increase efficiency.
• Institute and monitor support case resolution metrics and drive efficiencies.
• Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
• Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.
• Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.
• Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.
• Help to integrate partners to MP infrastructure
• Knowledge in Java, web services and database.
* 5 to 7+ years of relevant work experience in Product Analysis or Technical Business Analyst, Project Management
* Experience in eCommerce industry is strongly desired.
* Experience using marketplace / vendor portal and other supporting tools, alerts, reports and analytics.
* Experience in process optimization, product analyst, reporting and analytics.
* Ability to summarize and present complex issues to a variety of audiences