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Sr Business Analyst  ( eCommerce - Online Grocery )

Location: San Bruno, CA
Job # 9820243
Date Posted : 08-24-2017
We have following urgent role with our  DIRECT client

Title: Sr Business Analyst  ( eCommerce - Online Grocery )
LOCATION: San Bruno, CA
DURATION: 6+ months
Compensation: Competitive ( DOE )


Details
 This is for  ​Online Grocery/Pickup Store Support team for client's eCommerce team.
Supports the GM/Grocery Pickup team and stores by analyzing and resolving store related issues, delivering relevant updates on trends, expertise in field issue management, providing input on system updates/upgrades, and ad hoc analysis for current business initiatives. Ability to work closely with Bentonville and Sunnyvale business partners to ensure Stores and Field Associates are supported quickly and successfully. 
 
Responsibilities
 •    Ownership of all Support Queues
 •    Work with Store and Field Associates to triage, analyze and resolve reported issues
 •    Review and resolve all reported issues within identified SLA’s
 • Coordinate with multiple technical teams for issue resolution and lead COEs (correction of errors) when necessary
 •    Escalate issues impacting the business to leadership when appropriate.
 •    Provide and improve current support processes continuously from learnings
 •    Provide weekly updates on trending and high priority issues.
 
 Qualifications:
 •    Ability to multitask and prioritize work in a high paced work environment.
 •    Ability to quickly address obstacles hindering issue resolution and escalate as needed
 •    Excellent communication and interpersonal skills
 • Strong documentation skills
 •    Must be able to communicate at a level appropriate to the audience (peers and senior management).
 • Knowledge of Remedy and Jira
 •    Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.
 •    Highly knowledgeable about business processes and workflows
 • eCommerce experience a desired
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