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Rules Analyst - trust, and Safety

Location: San Bruno, CA
Job # 11618346
Date Posted : 11-20-2018
We have the following urgent requirement with our direct client

TITLE:  Rules Analyst - trust, and Safety 
LOCATION: San Bruno & Sunnyvale, CA
DURATION: 6+ months
Rate: DOE

Note: the role can be part time in SV and SB location (so split time between locations) 

Job Description:
Must haves:
 -Ecommerce background
 -Intermediate to advanced Excel experience
 -pivot tables, end to end data analysis
 -Data analysis experience
 
 Plus:
 -Risk, trust, and Safety experience
 -SQL
 -content review experience, background in marketing SEO or SEM

Responsibility:
  •  Analyzes and drives rules efficiency to support business, compliance, and trust and safety policies by
  • building rules in order to meet changing business needs;
  •  identifying gaps and areas for improvement;
  • analyzing data in order to identify the root cause of the process issue;
  • testing rules to build improved efficiencies and processes;
  • and communicating the change to key stakeholders.
 
 Manages Trust and Safety processes for Global Compliance by
  •  collaborating with internal and external partners (for example, Compliance, Marketplace, Merchandising, Trust and Safety Operations) to resolve cross-functional implications;
  • analyzing results in order to measure the effectiveness of rules;
  • auditing rules to limit impact to legitimate transactions;
  •  monitoring key performance indicators (KPIs) (for example, catch rate, hit rate)


Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


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