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Business Analyst / Project Manager​ - Customer Experience

Location: San Bruno, CA
Job # 11574338
Date Posted : 11-07-2018
We have following urgent role with our  DIRECT client

Title: Business Analyst / Project Manager​ - Customer Experience
LOCATION: San Bruno, CA
DURATION: 6+ months 
Compensation: Competitive ( DOE )

Notes
  • This role is in  Customer Experience (CX) group of large eCommerce client
Required Skills
- 3 to 5 years of experience
- Apart from Business Analyst, Project management experience is desired
- BS or technical degree preferred
- Experience in budget management, HR & recruiting, technical project management is preferred
- Jr project manager are welcome to apply
- strong Excel experience, has the ability to build out reports based on data received 
- specific tools/technologies (not required): use BrassRing (ATS), Salesforce, Excel, MS Office Suite


Responsibilities:
-helping manage budget - forecasting, maintaining reports around this
-headcount hiring/recruiting processes for bringing on new FT product analysts and designers 
-process management for broad organization - understand ways of working with product team

More details
 1. Managing meeting cadences and processes for CX (Customer Experience )  organization from scheduling, logistics, and note taking.
 2. Maintaining and reporting out on hiring and headcount reporting for CX organization. Serve as a liason for recruiting to move candidates along in organization. 
 3. Assisting in the product planning process with logistics
 4. Helping track and manage the CX budget with regards to travel, training, and other expenses



Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


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