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Technical Support Engineer

Location: Pittsburgh, PA
Job # 11553092
Date Posted : 11-02-2018
We have the following urgent requirement with our direct client

TITLE:  Technical Support Engineer - IT support
LOCATION: Pittsburgh, PA 
DURATION: 6+ months
Rate: DOE

Notes from Client
  • Client PC and Mac laptop imaging,
  • printer setup,
  • support rollout activities (work directing with users, laptop setup/on-boarding, admin work), 
  • L1 ( Level 1 )  support (first level troubleshoot/fix, credential password reset).

Job description:
  •  Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty and 4-6 years of experience.

Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134

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