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Technical Support Engineer / Helpdesk

Location: San Bruno, CA
Job # 11235635
Date Posted : 08-03-2018
We have following urgent role with our  DIRECT client

Title: Technical Support Engineer / Helpdesk
DURATION: 6+ months 
Compensation: Competitive ( DOE )

Job Description:
  •  At least 2 years of enterprise IT support experience
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent customer service
  • Ability to multi-task and handle pressures well
  • Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc…
  • Jamf JSS/Casper knowledge is a plus
  •  Proficient on diagnosing and solving hardware and software faults
  • Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
  • Ability to support users via phone, walkups and chat
  • Additional job responsibilities assigned by manager

Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134

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