Employee Login | Customer Login | Feedback 

Follow us on       




  Home  >  About Us  >  Open Jobs 
back Back to Jobs

Technical Program Manager - Customer Experience

Location: San Bruno, CA
Job # 11116127
Date Posted : 07-03-2018
We have the following urgent requirement with our direct client:
 
Title:  Technical Program Manager - Customer Experience
Location: San Bruno, CA
Duration:  18+ months ( Long-term )
Compensation:  DOE


Note
This role is for Program Manager for Customer Experience Verticals Tracks


Position Description 
•    Develops program/project/release plans and timelines (usually involving multiple tracks), monitors execution progress and drives resolution to possible scope/time trade-offs 
•    Manages portfolio of projects through their lifecycle phases to successful completion 
•    Manages geographically distributed teams, off-shore development teams and third-party vendors (for example, integration vendors such as, content providers) for successful program launch. 
•    Provides supervision and development opportunities for associates to improve program productivity. 
•    Address program bottlenecks, provides alternative resolutions and mitigation strategies with win/win outcomes 
•    Establish and maintain clear chains of accountability for program team. 
•    Conduct training and outreach to internal support teams as well as external customers 
•    Experience interfacing and communicating with executive, business and technical Stakeholders 
•    Negotiate program delivery timelines with stakeholders 
•    Ensures ongoing communication of progress against project/program objectives to various forums 

Required Qualifications 
- B.S. in Computer Science/Computer Engineering 
- At least five years of engineering program management experience with 3+years leading and delivery programs using agile methodologies (Scrum/Kanban). 
- Experience with Managing projects/program related to customer experience, marketing and/or suppliers/Partners
- Strong analytical and problem-solving skills, exposure to large-scale systems program management. 
- 3+ years software engineer development experience in eCommerce space. 
- Excellent verbal and written interpersonal skills 
- Proven track record of taking ownership and driving results 
- Ability to drive multiple programs and collaborate effectively with external and internal partners. 
- Working Knowledge of service-oriented architecture, database (RDBMS or NoSQL) 
- Understands messages, http/https, file transfer protocols 
- Efficiency using MS office product, JIRA, confluence and program management tools 
-  Web or Internet start-up environment and technical infrastructure management experience a big plus, 
-  Proven process improvement skills to reduce lead times, cycle times and defects 
-  Interface with all levels (business and technical members) and disciplines within the organization


Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


this job portal is powered by CATS