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Technical Writer

Location: Sunnyvale, CA
Job # 11078492
Date Posted : 06-22-2018
We are urgently looking following resource for our direct client

TITLE:  Sr. Technical Writer
LOCATION: Sunnyvale, CA
DURATION: 8+ months 
Rate: DOE
 
Your specific responsibilities will be to:
Create content on SalesForce Knowledge Management. Specific types of articles may include:
API reference guide
Tutorials
Videos
FAQs
Gather raw data, from other documentation or colleagues, for inclusion into KM content
Manage and Update existing content, including
Article review and obsolescence assessment
Document changes and updates 
Document retirement
Operate in a fast-paced development environment, balancing changing priorities 
Communicate with product team and platform engineering leads, surfacing issues as needed

Requirements:
Bachelor’ Degree with at least 1 year experience in relevant area, technical writing and documentation 
Experience on modern authoring tools (written documentation as well as video)
Excellent written and oral communication skills 
Demonstrated experience working with cross-functional teams 
Ability to meet multiple, tight deadlines
Portfolio examples of top-notch documentation 
Knowledge of RESTful APIs, XML, JSON is a big plus
Experience with online retail, ecommerce is a plus

Justification: 
This is a job posting for Item Store/Marketplace. This is to be a contract to hire opportunity to staff the team with the resources needed to meet business objectives and head count needs for the team. 

Additional Details:
• We are not looking for just a resume; this person must be able to show their experience and proficiency in this area to be successful. 
• They should be able to provide samples of API reference documentation that include XSDs, XML and/or JSON response samples, as well as "softer" documentation; user guides, FAQs, tips'n'tricks


Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


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