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Category Manager / Product Manager - Digital Gift Cards

Location: San Bruno, CA
Job # 11055851
Date Posted : 06-14-2018
We have following urgent role with our  DIRECT client

TITLE:  Category Manager / Product Manager - Digital Gift Cards
LOCATION: San Bruno, CA
DURATION: 6+ months 
Compensation: Competitive ( DOE )

Position Summary
Client is eCommerce giant  ans also offers a variety of valuable financial and other services to enhance the customer experience.   Client's digital gift card business includes the sale (and reloading) of physical and digital Walmart gift cards to both end consumers and corporate customers.  It also encompasses the sale of third-party gift cards that are redeemable at a variety of retailers, restaurants and other businesses outside of Client. 

The Category Manager, Gift Cards will be responsible for driving the strategy and financial and operational performance of the business, focusing on growth initiatives, new features, assortment planning, pricing strategy, customer experience, partner management and continuous improvement of end-to-end operating and merchandising activities.

Position Description
  • Lead the strategic direction and day-to-day performance of the client's gift card and third-party gift card businesses for Client
  • Develop and drive execution of the business growth strategy to deliver on the daily/weekly/monthly/annual financial plan.
  • Ensure broad assortment and in-stock of physical and digital cards. 
  • Create and innovate new features to retain Client's position as America’s leading gift card program in partnership with the Gift Card product team, UX and other internal teams. 
  • Drive operating and site improvements to ensure a world-class end-to-end customer experience.
  • Develop & drive key initiatives to improve customer satisfaction & reduce overall fraud, in partnership with Treasury, Fraud, AML & compliance teams.
  • Be the internal advocate for Gift Cards and create partnership to include gift cards on various teams’ roadmaps, e.g. Product, Supply Chain, UX, Internal Tools Development, etc.
  • Approve and regulate sub-licensee gift card promotion programs for loyalty programs, incentive programs, etc.
  • Engage consistently with Marketing team and external brands to drive promotions and co-op opportunities for the category.
  • Monitor competitive/industry dynamics and manage the value proposition to ensure Walmart’s competitive positioning.
  • In addition will include day-to-day operating activities until Category Specialist is recruited to manage these activities:
    • Manage and monitor onboarding and item set up process to make sure products are available and ready to sell.
    • Improve navigation experience (browse/search) by managing/ enhancing product attributes and taxonomy.
    • Manage Item / category pages including product imagery, rating reviews, basic and enhanced content. Find new ways in which our customers can discover your products at our sites.
    • Optimize item and category pricing. Manage product margins and benchmark competitors.
    • Conduct regular analysis of category performance, identifying key trends and improvement opportunities.
    • Process weekly & quarterly invoices for vendors
 
Minimum Qualifications
  • 5+ years of Financial Services or related retail management, product management and/or operations experience
  • 2+ years of experience in a consumer-focused, e-commerce environment.
  • Bachelor's degree required.
  • Must be motivated self-starter with excellent organizational skills.
  • Demonstrated strong leadership and people management, P&L operating experience, analytical mindset, partner management and project management skills, and financial acumen with vision, creativity, and passion.
  • Demonstrated ability to think both strategically and tactically, highly skilled at influencing across the organization at all levels as well as ensuring flawless execution.
  • Demonstrated high degree of ownership and integrity, attention to detail, excellent communication, and team approach in a fast-paced, fun, hard-working and customer-focused environment.
 
Additional Preferred Qualifications
  • MBA a plus
  • Experience with payments and fraud prevention
  • Willingness and ability to travel as needed


Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


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