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Technical Writer - End user / Help pages / Knowledge base

Location: San Bruno, CA
Job # 11049116
Date Posted : 06-12-2018
We have following urgent role with our  DIRECT client

Title:  Technical Writer - End user / Help pages / Knowledge base 
Location: San Bruno, CA
Duration: 6+ Months
Rate: Market
 
Required Skills
- End user documentation 
- Help documentation 
- Knowledge base 
- Chat bot response writing 

Position is NOT related to API documentation at all

Technical  writers or content writer communicate complex information clearly, concisely and accurately. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Client. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Client's ecosystem. 

We hire people with a broad set of technical skills who are ready to take on some of technology's and retails greatest challenges and make an impact on millions, if not billions, of users worldwide. At WalmartLabs, engineers revolutionize the way people shop, they routinely work on massive, large-scale applications while changing the world one technological achievement after another to help people save money to live better.

Responsibilities
  • Write, publish and maintain high-quality help content and user interface (UI) messaging.
  • Manage the production and publishing of documentation.
  •  Identify user needs, use cases and metrics to focus priorities.
  • Write, edit and properly position white papers, presentations, think pieces and other content for a variety of internal and external audiences.
Qualifications
  • BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience.
  • 5 years of experience writing software documentation in a web production environment.
  •  Experience with  End user documentation, Help documentation , Writing Knowledge base / Q & A or   Chat bot response writing 
  • Writing and editing experience. Must be able to provide writing samples.
 
Preferred qualifications:
  • Experience working closely with engineering and product management teams as part of the software development process.
  • Experience in project and process management of a documentation set.
  • Experience in content management systems and/or help tools.
  • Track record of problem solving and innovation.


Employee Referral Program:

We are hiring !
The Employee referral bonus is $500 per referral after the new full-time employee successfully completes 90 days.
The referral bonus for hourly contractor is $250 after the completion of 90 days.
However, managers who have hiring/team building as part of regular management duties are not eligible in the program.

Please send in resumes to Redolent, Inc., 4620 Fortran Drive, Suite 201, San Jose, CA 95134


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